Sour Beauty Cookies Policy (Australia)

Last updated: 31/10/2025

At Sour Beauty, we use cookies to improve your shopping experience, personalise content, and analyse website traffic in line with Australian privacy laws.

1. What Are Cookies?

Cookies are small files stored on your device when you visit our site. They help our website function, remember preferences, and provide analytics to improve our services.

2. How We Use Cookies

We use:

• Essential cookies – to operate the site and checkout.

• Analytics cookies – to understand site traffic and improve performance.

• Functional cookies – to remember your settings.

• Advertising cookies – to show relevant ads and measure marketing performance.

Some cookies come from trusted third parties such as Google, Meta, or Shopify.

‍ 3. Your Choices

When you visit our site, you can accept or manage cookies via the banner.
You can also control or delete cookies in your browser settings at any time.
Note: Disabling cookies may affect website performance or checkout functionality.

4. Updates & Contact

We may update this policy as needed.
For questions, contact us at:
📧 admin@sourbeauty.com.au
🌐 www.sourbeauty.com.au

Sour Beauty Refund & Returns Policy (Australia)

Last updated: 31/10/2025

At Sour Beauty, we are committed to providing high-quality cosmetics and ensuring that our customers are completely satisfied with their purchases. This Refund & Returns Policy outlines your rights and our obligations under the Australian Consumer Law (ACL).

1. Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, you are entitled to a refund, repair, or replacement if a product you purchase from us:

• Is faulty or defective;

• Is unsafe;

• Is significantly different from the description or sample shown; or

• Fails to perform as promised or as a reasonable consumer would expect.

These rights cannot be excluded.
You are not entitled to a refund or exchange simply because you changed your mind, made an incorrect choice, or no longer want the product.

2. Makeup and Hygiene Policy

Due to hygiene and safety reasons, we cannot accept returns or exchanges on makeup or skincare products if they have been opened, used, or tested, unless the product is faulty or otherwise falls under the consumer guarantees set out in the ACL.

To be eligible for a return, the item must be:

• Unused, unopened, and in its original packaging; and

• Returned within 14 days of delivery (for change-of-mind requests, if accepted).

3. Faulty, Damaged, or Incorrect Items

If you receive an item that is:

• Faulty or defective;

• Damaged during shipping; or

• Not what you ordered;

Please contact us within 7 days of receiving your order at
📧 admin@sourbeauty.com.au with:

• Your order number;

• A clear description of the issue; and

• Photographic evidence (if applicable).

We will assess your claim and, if approved, provide a replacement, repair, or refund at no cost to you, as required under the ACL.

4. Change of Mind Returns (If Offered)

While not required under Australian law, Sour Beauty may offer change-of-mind returns at our discretion.
If accepted:

• Products must be unopened, unused, and in resalable condition;

• You must return the product within 14 days of purchase;

• Return postage costs are the customer’s responsibility; and

• Refunds will be processed to your original payment method, excluding shipping costs.

5. How to Return a Product

1. Contact our customer care team at [insert email/contact form] to request a return.

2. We will provide return instructions and a return authorization number (if applicable).

3. Package your item securely and include proof of purchase.

4. Once received and inspected, we will notify you of the outcome via email.

6. Refund Processing Time

Approved refunds will be processed within 5–10 business days of receipt of the returned goods.
Please note that your financial institution may take additional time to process the refund.

7. Contact Us

For questions or concerns about your order or this Refund Policy, please contact:
📧 admin@sourbeauty.com.au
🌐 www.sourbeauty.com.au
📍 Melbourne, Vic, 3806

Legal Disclaimer

This policy is provided in accordance with the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law. Nothing in this document excludes or modifies any rights you have under the ACL.

Sour Beauty Postage & Shipping Policy

Last updated: 31/05/2025

At Sour Beauty, we ship all orders via Australia Post to ensure fast and reliable delivery.

1. Processing & Delivery

Orders are packed and sent within 1–3 business days (excluding weekends and public holidays).
Once shipped, you’ll receive a tracking email from Australia Post.

Estimated delivery:

• Standard: 3–8 business days*

• Express: 1–4 business days*
  *Delivery times are estimates and may vary by location or postal delays.

2. Shipping Costs

• Standard Shipping: $9.95 AUD

• Express Shipping: $14.95AUD

• Free Standard Shipping for orders over $100AUD

3. Delivery Issues

Sour Beauty is not responsible for delays or lost parcels once handed to Australia Post.
Please ensure your delivery address is correct.
If your parcel is delayed, contact Australia Post with your tracking number or email us for assistance.

4. Returns Due to Non-Delivery

Parcels returned due to incorrect addresses or being unclaimed may incur a re-delivery fee.

5. Contact Us

📧 admin@sourbeauty.com.au
🌐 www.sourbeauty.com.au

Comments & Questions

We love hearing from our customers! Whether you have a question about your order, need help choosing a product, or just want to share your thoughts — we’re here to help.

📧 Email: admin@sourbeauty.com.au
🌐 Website: www.sourbeauty.com.au

We aim to respond to all enquiries within 1–2 business days (excluding weekends and public holidays).

If your question is about shipping, returns, or refunds, please check our Shipping Policy and Refund Policy quick answers.

Thank you for supporting Sour Beauty — your feedback helps us continue creating products you’ll love.